We know that libraries matter. Providing information is important work. The information we provide helps our customers do their jobs and live their lives in a more productive way.
We are proud to work here. The pride we take in our work is reflected in how we serve library customers. We acknowledge them when they enter, try to answer their questions in a timely fashion and always address them with a smile.
We know that customers come first. Our customers are in a very real sense our employers. They pay taxes that fund the library and pay our salaries. We treat all library customers as if they were county commissioners, library board members or the library director. No individual receives special consideration that would result in diminished service to any other customer.
We never say no. If we can’t find the answer immediately, we keep looking, we ask other staff, we call back, we refer to other libraries or agencies. Rare is the truly unanswerable query.
We are proud of this library system. We know our system does a good job, and we’re always looking for ways to improve our performance. We participate by making suggestions for new programs, projects and procedures. When problems arise, we go to the appropriate person-usually our supervisor-to try to resolve them.
We do our job. We know we are paid to work a 40-hour work week, and we do so. We come to work on time, work a full day and leave with the knowledge that we have done our best for the people of Cumberland County.
Working in a library means working with people. Library employees work together to meet the needs of library customers, whether in person or over the telephone. Our aim is to get the right information to the right person in the shortest time period and in as pleasant a manner as possible. We agree to be good stewards of the public trust and recognize and understand that the work we do is important, both personally and to the citizens of Cumberland County. We also agree to provide, by continuous improvement, the highest quality of service, realizing each contact with the public conveys an impression of the library and its services.
